FAQ

How can I get the best ADAS performance?

For best ADAS performance, we recommend that you set your camera angle as described in the picture below.

 

(Depending on your vehicle type (Sedan, SUV or Pick-up), default settings may not be appropriate as vehicle designs and setup may be different) 

 


 

With a GPS connected, you can set the device to activate ADAS features on preferred speed settings. Drive safe with VUGERA!

How long is the warranty period for VUGERA dashcams and VUGERA micro SD cards?

VUGERA dashcams and VUGERA micro SD cards offer a peace of mind product warranty up to 2 years*.

 

*VUGERA warrants that the product will be free from defects in materials or workmanship under normal use for one (1) year starting from original date of purchase (for Extended Warranty of total of two (2) years provided that you have registered the product online (www.VUGERA.com.au) and submitted proof of purchase within 90 days from purchase) as a condition of receiving warranty service. The obligations of VUGERA and the right of the purchaser under this warranty is limited to repair or replacement at the option of VUGERA’s authorized dealer. The purchaser must provide notice of any defect within one (1) year (or two (2) years, if registered for an Extended Warranty) from the date of purchase and the defective product must be returned to the store where it was originally purchased (VUGERA authorized dealer), at your expense. 

Which other micro SD card brands does VUGERA recommend?

If you are searching for the right micro SD card, then the SAMSUNG PRO Endurance series is the recommended choice. 

 

Dashcams require constant recording in harsh and extreme heat conditions unlike other devices. SAMSUNG's PRO Endurance series is the reliable choice for crucial moments and write intensive VUGERA dashcams. They are trustworthy cards providing long lasting performance with a limited warranty up to 5 years.

 

Generic micro SD cards are likely to have issues over time. This is why generic speed-focused cards state that their limited warranty does NOT extend to dashcam devices.

 


 

Caution: Sandisk HIGH ENDURANCE micro SD cards have only 1/5 lasting reliability and durability compared to Samsung's PRO Endurance micro SD cards. If you are considering a Sandisk, the MAX ENDURANCE is the right choice.

 

 

What are the speed classes and writing speeds of VUGERA micro SD cards?

While VUGERA offers 32GB capacity micro SD cards as standard on all product ranges, some are equipped with a 64GB capacity micro SD card. 

 

The speed classes and write speeds are as follows:

 


 

A minimum sequential write speed class of 10 (UHS speed class 1, Video speed class 10) is sufficient enough to record a Full-HD dashcam device. Having a faster micro SD card won't improve the performance. For improved reliability and long lasting confidence, VUGERA micro SD cards use Samsung's latest V4 NAND technology tested and proven specifically for dashcams.

 

 

What is the meaning of VUGERA?

Vu [vyoo] is view for sight and vision. Gera [g-AIR-uh] is a city of Thuringia in Germany renown for a long history of artisans and craftsmen. Gera is also an Icelandic word for ‘to do’ and ‘make’. Our aim is to produce quality products for improved driver convenience and occupant safety. Ms. Suh, Suah, a renown designer and artisan led in building the brand identity. The VUGERA VG-10 Series as well as the logo is one of her design works. (For more information on Ms. Suh, please follow her at instagram.com/suahsuh) 

 

 

 

What are the recording times for VUGERA dash cams?

The table below shows the available recording times corresponding to the number of channels and memory settings set as either default, priority on driving or parking for VUGERA dash cams.

 


 

Can I use a micro SD card other than VUGERA?

Although we do not recommend generic micro SD cards, some high endurance micro SD cards may be suitable for high-temperature dashcam recording. We recommend that you use VUGERA’s micro SD cards as they have been tested for high endurance and all-round performance.

 

IMPORTANT: Over time generic micro SD cards may cause the system to reboot randomly. We recommend VUGERA micro SD cards or high endurance micro SD cards developed for constant dashcam use.

 

Our micro SD cards offer the same level of quality and performance as in Mercedes-Benz Starview S and Lexus (Toyota) dashcams manufactured by VUGERA.

 

 

My VUGERA keeps rebooting by itself. What should I do?

First, please check whether the micro SD card has been properly inserted into the device. Once inserted, perform a micro SD format by selecting 'SD Card Format' in the 'Memory Setting menu'. A new firmware version may be available on the download page of this website. Simply copy and paste the new firmware onto the micro SD card and then restart the device. The LCD screen will display the firmware update information. If the problem persists, replace the micro SD card with a new one or contact your reseller or your nearest VUGERA after-service representative.


IMPORTANT: Over time generic micro SD cards may cause the system to reboot randomly. We recommend VUGERA micro SD cards or high endurance micro SD cards developed for constant dashcam use.

Although an SD card is inserted, the system is asking me to insert the SD card. What should I do?
First, try formatting the micro SD card. If the problem persists, it may be very likely that your micro SD card is no longer usable. We recommend replacing the micro SD card with a new one. Once inserted, please format the micro SD card (the system may detect a need for a format and indicate as such). If you require further assistance, please kindly contact your authorized reseller or your nearest VUGERA after-service representative.

IMPORTANT: Over time generic micro SD cards may cause the system to reboot randomly. We recommend VUGERA micro SD cards or high endurance micro SD cards developed for constant dashcam use.
How do I replay the recorded footage?

Simply select ‘Check Video’ on the main menu and pick a file from the playlist. By removing the micro SD card from your VUGERA, you can use the official viewer program available on the download page of this website. (VUGERA Viewer is available for Microsoft Windows only)

 

Third-party programs exist which can be used to replay the recorded footage. Depending on your OS (Operating System), you may already have a Windows Media Player or Quicktime Player. We recommend using GOM Player which is available for download from the official GOM player website.
Is a VUGERA cradle better than a low-cost suction mount?
The VUGERA cradle is designed to withstand extreme high-temperature while offering a clean look. The transparent Very High Bond (VHB) 3M adhesive applied on the cradle mount ensures minimal vibration and stays secured on the windshield even in a violent impact, further ensuring occupant safety and continuous recording to capture the most crucial evidence.

We work with automotive manufacturers to ensure that our devices are not only quality assured but precision driven in mind of driver and occupant safety as well.
Can I format the micro SD card on my VUGERA?
Yes, you can perform a quick format of your micro SD card by selecting ‘SD Card Format’ in the ‘Memory Setting’ menu.

Notice: Although VUGERA dashcams are Format Free devices, you may manually format your micro SD card if needed. Please be aware that all files saved on the micro SD card will be permanently deleted.
My VUGERA is switched OFF. How do I switch it ON?

First, check whether the green LED is ON. If it is OFF, check whether the power cables are connected properly. If you are using the cigar jack power cable, check whether it is firmly plugged into the slot and have electrical contact. If you have hardwired the device, conduct a thorough inspection of the cables and fuse connections. A cable may have been improperly installed, resulting in a disconnection.

 

To switch on the device, push the red power button for 3 seconds. The VUGERA logo will appear on the LCD screen. To switch OFF, push the power button for 3 seconds. The system will then manually shut down. You may have set the LCD screen to enter into power saving mode. Simply tap on the LCD screen and the menu will be displayed.

 


 

Where can I find the serial number of my VUGERA?

The serial number is located on the right hand side of the main dashcam unit.